Privacy Policy

1. Introduction

CleaningPro24 Services ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cleaningpro24.cc and use our professional cleaning services.

By accessing our website or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically for any changes.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request our cleaning services through our website or phone
• Create an account or user profile
• Subscribe to our newsletter or promotional communications
• Contact us for customer support or inquiries
• Participate in surveys, contests, or promotional activities
• Provide feedback or reviews about our services

This personal information may include:

• Name, email address, phone number, and postal address
• Property address where services will be performed
• Preferred service dates and times
• Special instructions or requirements for cleaning
• Payment information (processed securely through third-party payment processors)
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and geolocation data
• Browser type, version, and operating system
• Pages visited, time spent on pages, and click-through rates
• Referring website addresses
• Device identifiers and technical information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Service Provision

• Scheduling and coordinating cleaning services at your property
• Communicating about service appointments and updates
• Processing payments and maintaining billing records
• Providing customer support and responding to inquiries
• Customizing services based on your preferences and requirements

3.2 Marketing and Communications

• Sending promotional emails about new services or special offers (with your consent)
• Personalizing your experience on our website
• Conducting market research and improving our services
• Inviting you to participate in customer satisfaction surveys

3.3 Legal and Security

• Complying with legal obligations and regulatory requirements
• Protecting against fraud, unauthorized use, and security threats
• Enforcing our terms of service and policies
• Resolving disputes and investigating potential violations

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors for secure transaction handling
• Email service providers for communication purposes
• Cloud storage providers for data backup and security
• Customer relationship management (CRM) systems
• Analytics providers to understand website usage patterns

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal process such as a court order or subpoena
• Government requests or regulatory investigations
• Protection of our rights, property, or safety
• Investigation of potential violations of our terms of service

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• SSL encryption for data transmission
• Secure servers and databases with access controls
• Regular security assessments and updates
• Employee training on data protection practices
• Limited access to personal information on a need-to-know basis
• Secure payment processing through PCI-compliant providers

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you of any data breaches as required by applicable law.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

You may request access to the personal information we hold about you and receive a copy in a structured, commonly used format.

6.2 Correction and Updates

You may request correction of inaccurate or incomplete personal information, or update your information to keep it current.

6.3 Deletion

You may request deletion of your personal information, subject to certain legal limitations and our legitimate business interests.

6.4 Marketing Communications

You can opt out of receiving promotional emails by clicking the "unsubscribe" link in any email or by contacting us directly. You may still receive transactional communications related to your services.

6.5 Cookie Preferences

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. Cookies are small files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Provide personalized content and advertisements
• Improve website functionality and performance
• Enable social media features and sharing

7.1 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements
• Functional Cookies: Remember your preferences and choices

You can manage cookie preferences through your browser settings or our cookie consent banner. For more detailed information about our use of cookies, please see our Cookie Policy.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods include:

• Customer Information: Retained for the duration of our service relationship plus 7 years for legal and accounting purposes
• Marketing Data: Retained until you opt out or unsubscribe, plus 2 years for record-keeping
• Website Analytics: Retained for 26 months from the date of collection
• Support Communications: Retained for 3 years after the last interaction

After these periods, we will securely delete or anonymize your personal information. We may also retain aggregated, non-identifiable information for statistical and business purposes.

9. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can remove the information from our systems.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

When we transfer personal data internationally, we use appropriate legal mechanisms such as standard contractual clauses or adequacy decisions to ensure adequate protection.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify you of significant changes via email or website notice
• Provide a summary of key changes when appropriate
• Obtain your consent for material changes that affect your rights

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days and work to resolve any concerns you may have about our privacy practices.