Terms of Service

1. Introduction and Acceptance

Welcome to CleaningPro24 Services. These Terms of Service ("Terms") govern your use of our website and services operated by CleaningPro24 Services ("us", "we", or "our"). By accessing or using our service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access our service.

Our service includes professional cleaning services for residential and commercial properties, consultation services, and related offerings. These Terms apply to all visitors, users, and others who access or use the service.

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2. Description of Services

CleaningPro24 Services provides comprehensive cleaning solutions including:

• Residential cleaning services (deep cleaning, regular maintenance, move-in/move-out cleaning)
• Commercial and office cleaning services
• Specialized cleaning (carpet, window, upholstery cleaning)
• Post-construction cleanup services
• Emergency cleaning services available 24/7
• Cleaning consultation and customized service plans

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice to our clients.

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3. User Accounts and Registration

To access certain features of our service, you may be required to create an account. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and complete information during registration
• Updating your account information to keep it current

You must notify us immediately of any unauthorized use of your account. We reserve the right to suspend or terminate accounts that violate these Terms.

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4. Service Scheduling and Cancellation Policy

Scheduling Services:

• Services can be scheduled online, via phone, or through our mobile app
• Standard booking requires 24-48 hours advance notice
• Emergency services available with 2-4 hours notice when possible
• Recurring services auto-scheduled based on client preferences

Cancellation Policy:

• Standard cancellation: 24 hours notice required for full refund
• Same-day cancellations subject to 50% service fee
• Weather-related cancellations rescheduled at no additional cost
• Client no-shows result in full service charge

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5. Payment Terms and Pricing

Payment Methods:

• Major credit cards (Visa, MasterCard, American Express)
• Digital payments (PayPal, Apple Pay, Google Pay)
• Bank transfers for commercial accounts
• Cash payments accepted with receipt

Pricing Structure:

• Hourly rates for standard cleaning services
• Flat-rate packages for specific service types
• Volume discounts for recurring commercial clients
• No hidden fees or surprise charges
• All prices include supplies and equipment

Payment is due upon completion of services unless other arrangements have been made in advance. Late payments may incur additional charges.

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6. Customer Responsibilities and Property Guidelines

Client Preparation:

• Remove or secure valuable and fragile items
• Provide access to all areas requiring cleaning
• Ensure pets are secured during service visits
• Disclose any special cleaning requirements or restrictions

Property Damage Prevention:

• Report any pre-existing damage before service begins
• Ensure electrical and water systems are functioning properly
• Keep walkways clear and well-lit for safe access
• Secure swimming pools and outdoor areas if applicable

We are not responsible for damage to items that are not properly secured, fragile items left in cleaning areas, or issues arising from inadequate access to the property.

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7. Quality Assurance and Satisfaction Guarantee

Service Standards:

• All technicians are trained, bonded, and insured
• Professional-grade equipment and eco-friendly products used
• Comprehensive quality checks before service completion
• Detailed service reports provided for all visits

Satisfaction Guarantee:

• 24-hour re-cleaning guarantee for standard services
• 100% satisfaction guarantee with full refund option
• Client feedback directly influences service improvements
• Dedicated customer service team for issue resolution

If you are not satisfied with our service, contact us within 24 hours for complimentary re-cleaning or refund processing.

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8. Liability and Insurance Coverage

Insurance Coverage:

• Full liability insurance ($2 million coverage)
• Bonded and licensed cleaning professionals
• Worker's compensation for all team members
• Equipment and property damage coverage included

Liability Limitations:

• Coverage for damage caused by our negligence only
• Pre-existing conditions and normal wear excluded
• Client responsibility for damage from pets or children
• Maximum liability limited to direct repair or replacement costs

Claims Process: Report any damage immediately with photographic evidence. All claims must be filed within 7 days of service completion.

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9. Privacy and Data Protection

Information Collection:

• Personal contact information for service coordination
• Property access codes and security information (encrypted)
• Service preferences and scheduling requirements
• Payment information (processed securely through third parties)

Data Usage and Protection:

• Information used solely for service delivery and communication
• Secure data storage with industry-standard encryption
• No sharing with third parties except as required by law
• Right to request data deletion or modification
• Compliance with GDPR and CCPA regulations

For complete privacy information, please review our Privacy Policy.

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10. Prohibited Activities and Misuse

Users are prohibited from:

• Using our services for illegal activities or purposes
• Providing false information during account creation or service booking
• Attempting to circumvent our booking and payment systems
• Harassing or threatening our staff members
• Requesting services outside our professional scope or safety guidelines
• Using our platform to solicit competing services
• Sharing account credentials with unauthorized parties

Violation of these terms may result in immediate service termination and potential legal action.

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11. Service Availability and Force Majeure

Service Availability:

• Standard operating hours: Monday-Sunday, 8:00 AM - 8:00 PM
• Emergency services available 24/7 with additional fees
• Holiday schedules announced in advance
• Weather-related service adjustments as needed

Force Majeure Events:

• Natural disasters, severe weather, or government restrictions
• Equipment failures or supply chain disruptions
• Public health emergencies or safety concerns
• Strikes or labor disputes affecting service delivery

During force majeure events, we will make reasonable efforts to reschedule services and notify affected clients promptly.

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12. Intellectual Property Rights

Our Content:

• All website content, logos, and branding materials are our property
• Service descriptions and marketing materials are protected
• Client testimonials may be used with written permission
• Unauthorized reproduction or use is strictly prohibited

Client Content:

• Clients retain rights to their personal information and property details
• Service photos and feedback may be shared with client consent
• We respect intellectual property rights of all parties

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13. Termination and Suspension

Service Termination by Client:

• Recurring services can be cancelled with 7 days notice
• Final service completion and final payment required
• Account data deleted within 30 days of termination

Service Suspension or Termination by Us:

• Non-payment or repeated late payments
• Violation of these Terms of Service
• Abusive behavior toward staff or other clients
• Safety concerns or property damage risks

Upon termination, all outstanding payments become immediately due, and access to our services ceases.

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14. Dispute Resolution and Governing Law

Governing Law:

These Terms shall be interpreted and governed by the laws of the State of New York, United States. Any legal proceedings shall take place in the courts of New York County, New York.

Dispute Resolution Process:

• Informal resolution: Contact our customer service team first
• Mediation: Professional mediation services before legal action
• Arbitration: Binding arbitration as alternative to court proceedings
• Class action waiver: Individual resolution encouraged

We are committed to resolving disputes fairly and efficiently while protecting the interests of all parties involved.

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15. Modifications to Terms

We reserve the right to modify these Terms at any time. When changes are made:

• Email notification sent to registered users 30 days in advance
• Website notification with effective date clearly stated
• Continued use constitutes acceptance of modified terms
• Right to terminate services if changes are unacceptable

Material changes that affect core service terms will be highlighted prominently, and users may need to acknowledge acceptance before continuing to use our services.

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16. Contact Information and Support

For questions, concerns, or support regarding these Terms or our services:

Customer Service Response Times:

• General inquiries: Within 24 hours
• Service complaints: Within 4 hours
• Emergency issues: Immediate response
• Technical support: Within 12 hours

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17. Severability and Entire Agreement

Severability:

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue to be fully effective and enforceable.

Entire Agreement:

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and CleaningPro24 Services regarding the use of our services. Any prior agreements, understandings, or communications are superseded by these terms.

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